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Improved Performance Management And Greater Customer Satisfaction In The Salesforce Service Cloud

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Download Getting Results The Agile Way: A Personal Results System For Work And Life

Precisely measures the performance of support teams
Rapidly identifies bottlenecks and challenges
Clearly delivers accessible, actionable metrics to help you make confident decisions that will improve performance and customer satisfaction

In a nutshell: CronSights offers metrics that drive performance.

Relying on the Salesforce Service Cloud demands a practical and effective way to measure and manage the performance of your agents and support teams. How else can you deliver exceptional support to your customers?

Vital metrics — average handle time, time to first response, and more — can all affect your insight and the performance decisions you make. They can mean the difference between a satisfied customer and a lost one.

CronSights plugs into the Service Cloud and automates the collection and generation of Handle Time and SLA metrics. You get what you need to enhance customer satisfaction, increase the efficiency of your support teams, and improve your Service Cloud ROI.

Download our performance management white paper.
Read more about CronSights Handle Time Metrics and CronSights SLA & Lifecycle Metrics.
Contact us for more information.

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It pinpoints exactly where you can make improvements to reduce overall handle time, optimize performance, and boost customer satisfaction.

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Key Benefits Include:

No user overhead
Absolutely automatic (no need to “start and stop” with each action)
Native Salesforce integration (no platform to invest in!)
Metrics to deliver targeted improvements
Visibility into your metrics compared against industry KPIs in the Service Cloud

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(formerly WorkIt! SLA Framework) exposes SLA breaches and gives clear visibility into the lifecycle of every case your service desk handles.

It delivers vital metrics to optimize service desk performance in the Salesforce Service Cloud.

Try CronSights SLA & Lifecycle Metrics:

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Key Benefits Include:

No need for a complex BI solution or legacy system
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Better cost control — get better insight into each customer’s support time
Fair pricing — organization-wide license packages based on your Salesforce edition

For companies that rely on the Salesforce Service Cloud for customer service, CronSights is a total Salesforce solution that precisely measures the performance of customer-service processes and support-team actions. CronSights plugs into the Service Cloud to automatically collect and generate performance metrics that put you in total control of service desk performance.

Contact us now to start the conversation about how CronSights can help you improve service desk performance and ensure customer satisfaction.

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