Vital metrics — average handle time, time to
first response, and more — can all affect your
insight and the performance decisions you
make. They can mean the difference between
a satisfied customer and a lost one.
CronSights plugs into the Service Cloud and
automates the collection and generation of
Handle Time and SLA metrics. You get what
you need to enhance customer satisfaction,
increase the efficiency of your support teams,
and improve your Service Cloud ROI.